📌 Introduction
Why Should You Read These Terms?
By accessing the Khela Ghor (khelaghor.wine) website or creating an account, you are automatically considered to have agreed to these terms and conditions. Please read them carefully before registering.
We want every member to know exactly what is and isn't allowed — and how to get help if something goes wrong. These terms provide a clear explanation of all of that.
Important: These terms may be updated at any time. When changes are made, we'll notify you by email or through the platform. Continuing to use the platform after any update constitutes acceptance of the revised terms.
Section 1
Account Registration & Eligibility
To register on the Khela Ghor platform, you must meet the following requirements:
- You must be at least 18 years old years of age or older. Minors are not permitted to open an account, and it is prohibited by law.
- You must provide your correct full name, date of birth, address, and contact details.
- Only one account per person is one account permitted. Creating multiple accounts is strictly prohibited.
- All information provided at the time of registration must be accurate and up to date. Providing incorrect information may result in account termination.
- Keeping your account password and login credentials confidential is your responsibility.
Note: Withdrawals cannot be processed until KYC (Know Your Customer) verification is complete. We recommend completing your KYC as soon as you register.
Section 2
Deposit & Withdrawal Policy
All rules regarding financial transactions on Khela Ghor are detailed below:
- Minimum Deposit Amount ৳100 and determined by the maximum deposit method.
- Minimum withdrawal amount ৳500।
- The payment method and mobile number used for deposits must match the registered details on your account.
- Transactions made through or to third-party names or accounts are strictly prohibited.
- If a suspicious transaction is flagged, withdrawals may be placed on hold until verification is complete.
- To withdraw bonus balance, you must meet the applicable wagering requirements.
For any transaction-related issues, please contact our support team and provide your transaction ID.
Section 3
Bonus & Promotion Terms
The rules governing Khela Ghor's bonuses and promotional offers are outlined below:
- Each bonus has its own wagering requirements, which are clearly communicated before the bonus is issued.
- The welcome bonus is available to each member only Once receive.
- Requesting a withdrawal before meeting bonus turnover requirements may result in the bonus balance being forfeited.
- Any attempt to claim bonuses using multiple accounts or false information will result in permanent account termination.
- Khela Ghor reserves the right to modify, suspend, or cancel any bonus offer at any time.
- Separate terms may apply to free spins or free bets, and these will be available on the respective offer's details page.
Tips: Before claiming a bonus, carefully read the wagering requirements on the relevant promotion page. If anything is unclear, ask us via live chat.
Section 4
Gaming Rules & Fair Play Policy
All games on Khela Ghor run on Random Number Generator (RNG) technology verified by third-party auditors, meaning every outcome is entirely random and cannot be controlled by anyone.
- The use of software bots, scripts, or automation tools of any kind during gameplay is strictly prohibited.
- Colluding with other players to manipulate game outcomes is strictly prohibited.
- Any profits gained by exploiting technical errors will be considered void and the relevant transactions will be cancelled.
- Disrespectful behavior toward other players in live games is strictly prohibited.
- Any fraudulent activity may result in legal action.
Section 5
Account Security & Privacy
Keeping your account secure is a shared responsibility. Please keep the following in mind:
- Never share your username or password with anyone.
- Always log out of your account when you're done, especially on shared devices.
- If you notice any suspicious activity, contact the support team immediately.
- Khela Ghor will never ask for your password via email or phone.
For full details on how your personal data is stored and used, please refer to our Privacy Policy Read.
Section 6
Responsible Gaming Policy
Khela Ghor believes entertainment should bring joy, not addiction. That's why responsible gaming is at the heart of everything we do.
- Members can set their own daily, weekly, or monthly deposit limits.
- You can take a temporary or extended break from your account at any time.
- If you're experiencing gaming-related issues, our support team can connect you with professional help.
- Anyone under the age of 18 is strictly prohibited from creating an account or playing any games.
To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
Section 7
Grounds for Account Suspension & Termination
Khela Ghor reserves the right to temporarily suspend or permanently close any account under the following circumstances:
- Registering with false or incomplete information.
- Operating multiple accounts.
- Abuse of the bonus system or any fraudulent activity.
- Use of gaming software or bots.
- Suspicion of money laundering or illegal financial transactions.
- Disrespectful behavior toward other members or staff.
- Attempting unauthorized access to the platform's systems.
Warning: If fraud is proven in connection with an account closure, the associated balance and winnings may be forfeited and legal action may be taken.
Section 8
Limitation of Liability
Khela Ghor accepts no liability for the following:
- Internet connectivity issues may disrupt gameplay or transactions.
- Faults with your own device or software.
- Losses resulting from sharing your account details with others.
- Transaction delays caused by third-party payment providers.
- Unexpected technical errors or server issues.
That said, our support team is always ready to assist you with any such issues.
Section 9
Legal Jurisdiction & Applicable Law
Khela Ghor is an internationally licensed online gaming platform. Any disputes arising from these terms will first be addressed through negotiation. If unresolved, they will be settled in accordance with the licensing authority's guidelines.
- These terms are written in Bengali. In the event of any linguistic ambiguity, the English version shall be considered final.
- Accessing Khela Ghor from countries where online gaming is legally prohibited is not permitted.
Section 10
Changes to Terms & Notice
Khela Ghor reserves the right to modify, add to, or remove any part of these terms and conditions at any time. Before changes take effect, we will:
- We will send a notice to your registered email address.
- We will display a notice on the platform's homepage.
- We will update the date of change and version number.
Continued use of the platform after any changes means you accept the updated terms.
Section 11
Intellectual Property & Content Policy
All content on the Khela Ghor platform — including logos, designs, software, text, and graphics — is protected under Khela Ghor's intellectual property rights.
- No content from Khela Ghor may be copied, distributed, or used commercially without prior permission.
- Game software is operated under licenses from third-party providers.
- Attempting to reverse engineer any part of the platform is strictly prohibited.
Section 12
Complaints & Dispute Resolution
If you have a complaint, please reach out to our support team first:
- Via live chat (available 24/7)
- Email: support@khelaghor.wine
After a complaint is submitted, we typically respond within 72 hours for an initial response. Complex matters may take up to 14 business days to resolve.
Need Help? Our support team is always ready to assist you. Reach us via live chat.
🔑 Key Points
Key Highlights of the Terms & Conditions
18+ Membership
Only adults are eligible to create an account and play on Khela Ghor. Age verification is mandatory.
One Person, One Account
Each person is allowed one account only. Creating multiple accounts will result in all of them being terminated.
Fair Gaming Guaranteed
We use RNG-certified game engines. Every outcome is entirely random and unbiased.
Fast Complaint Resolution
Initial response within 72 hours of complaint submission. Complex issues resolved within 14 business days.
Transparent Payment Policy
All deposit and withdrawal rules are communicated upfront. There are no hidden charges.
Responsible Entertainment
Limit-setting and self-exclusion options are always available. Keep it fun, not stressful.